Order, Shipping, & Return Info
High Quality Guaranteed
All our products are developed, manufactured and shipped from Intact Genomics labs in St. Louis, Missouri, USA. We strictly test each batch of products to ensure that they meet or exceed our published performance specifications before stocking. If for any reason you are not satisfied with an Intact Genomics product or service, we will gladly work with you to solve the problem, or to provide a replacement or credit if appropriate.
Easy to Order
United States customers (in 48 contiguous states)
- Order on-line. You may place orders on this web site using our secure Shopping Cart. On-line orders are available using a credit or debit card (Visa, MasterCard, American Express, or Discover cards).
- Order by email, phone, or fax:
Other states and International customers
For customers from other states or other countries, we will contact you with the estimated shipping cost.
When placing your order, please provide the following:
- Account number if applicable
- Institution or company, your name, phone number, email address
- Billing address and Shipping address
- Catalog number, product name, package size and quantity
- Valid purchase order number or credit/debit card information
Custom Services and Products Order
Contact Intact Genomics for a no-obligation quote on any of our custom services and custom products.
Bulk Pricing & Custom Packaging
Intact Genomics offers substantial discounts on purchases of any of our products in large quantity. We also offer custom packaging and formulations of our catalog products. Some Intact Genomics products are available for OEM; you can resale as your product under your label. Please feel free to contact us.
We accept major credit card (Visa, MasterCard, American Express, or Discover cards). We also accept checks, money orders, and wire transfers. If you prefer to give a purchase order number, payment will be due in 30 days.
All our products are shipped on dry ice by FedEx overnight delivery. US orders received by 1:00 pm (Central time) will normally be shipped the same day for next-day delivery in the US. Most orders are shipped within the next business day after they are placed. The shipping and dry ice packaging cost is $40 for your entire order in the 48 contiguous United States. For customers from other states or other countries, we will contact you with the estimated shipping cost and delivery time. Intact Genomics’ liability shall not exceed the purchase price of the product. All products ship with FOB Origin terms, whereas the buyer assumes the risk and can claim ownership of goods once they are shipped by the seller. For international orders, the customer is responsible for successful customs clearance. Intact Genomics is not responsible for any loss due to customs delays or fees associated with duties, taxes, etc. Our full international shipping policy is provided in the link below.
Customers may return products that are damaged or defective on delivery within 7 calendar days from the day products were received. Intact Genomics is unable to exchange items that are not damaged or defective due to temperature and packing requirements associated with our products. For Customers that do not contact Intact Genomics within 7 calendar days, the products will be deemed accepted. Upon contact, Intact Genomics will provide instructions on returning the products and on replacements. Products must be returned no later than 14 calendar days from the time the return instructions are received. Authorization for all product returns must be approved by Intact Genomics.
Warranty and Limit of Liability
Intact Genomics is committed to providing the highest quality products at competitive prices. Intact Genomics warrants that the products meet or exceed the stated specifications and performance standards. No other warranties of any kind, expressed or implied, are provided by Intact Genomics. Intact Genomics shall have no liability for direct, indirect, consequential, or incidental damage arising from the use or inability to use its products. All of our products are for research use only. The total liability of Intact Genomics will not exceed the purchase costs of the products or services. All claims must be submitted within 6 months of delivery.
Intact Genomics is committed to respecting your privacy. We only collect your information to process your requests and transactions. We do not sell, rent, or otherwise transfer the information you provide us to any unrelated third parties.